Terms and Conditions – The South African Shop

Last Updated: 2 Feb 2025

Welcome to The South African Shop! By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General

• The South African Shop operates as an online store, specializing in South African food products available for delivery across Canada.
• By placing an order on our website (thesouthafricanshop.ca), you agree to be bound by these Terms and Conditions.
• We reserve the right to update these terms at any time. Continued use of the site means acceptance of any changes.

2. Product Availability & Best-Before Dates

• We strive to ensure that all products listed on our website are available and in good condition when shipped.
• As our products are imported from South Africa, some may have shorter best-before dates due to transit times and stock availability.
• We never ship products past their sell-by or expiration dates, unless expressly stated on the product listing.
• Some items may arrive close to their best-before dates, but this does not affect their quality or safety.

3. Pricing & Payment

• All prices on our website are in Canadian Dollars (CAD) and are subject to change without notice.
• We do not charge hidden fees—what you see at checkout is what you pay.
• We accept major credit cards, PayPal, and other approved payment methods. Payment must be completed before your order is processed.

4. Shipping & Delivery

• We offer shipping across Canada with standard and express delivery options.
• Orders are typically processed within 1-3 business days and shipped every Monday to optimize costs and delivery times.
• We do our best to ensure timely delivery, but we are not responsible for delays caused by postal carriers, weather, or customs inspections.
• If an item arrives damaged, please refer to our Refunds & Returns Policy and contact us immediately at [email protected].

5. Refunds & Returns

• We do not accept returns or refunds for change of mind or incorrect orders.
• Refunds are only granted for damaged or incorrect products upon arrival.
• For full details, please review our Refunds & Returns Policy here.

6. Order Cancellations & Changes

• Orders cannot be changed or canceled once they have been processed and shipped.
• If you need to update your shipping address before dispatch, please email us as soon as possible at [email protected].

7. Product Information & Liability

• We aim to provide accurate product descriptions, but packaging, branding, and ingredients may differ slightly from what is displayed online.
• Allergy Disclaimer: Customers are responsible for checking product ingredients for any allergies or dietary restrictions before purchase. We do not accept liability for allergic reactions.
• We are not liable for any damages resulting from the use or consumption of our products.

8. Privacy Policy

• Your personal information is collected solely for order processing and communication.
• We do not sell or share your data with third parties. For more details, read our Privacy Policy here.

9. Governing Law

• These Terms and Conditions are governed by the laws of Canada, and any disputes will be handled in accordance with Canadian law.

10. Contact Us

If you have any questions about these Terms and Conditions, feel free to contact us at:

📧 Email: [email protected]