Privacy Policy – The South African Shop
Last Updated: 23 Feb 2025
At The South African Shop, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (thesouthafricanshop.ca) and make a purchase.
1. Information We Collect
We collect information in the following ways:
1.1 Personal Information You Provide
When you place an order, sign up for our newsletter, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing & shipping address
- Payment details (processed securely through third-party payment providers)
1.2 Automatically Collected Data
When you browse our website, we may automatically collect:
- IP address
- Browser type & device information
- Pages visited & time spent on our website
- Cookies & tracking data (see Section 6)
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer service and support
- Send order confirmations and shipping updates
- Improve our website and services
- Send promotional emails (only if you opt-in)
- Prevent fraud and comply with legal obligations
3. How We Protect Your Information
We take security seriously and use:
- SSL encryption to protect data during transactions
- Secure payment gateways (we do not store credit card information)
- Access controls to limit who can view sensitive information
We never sell, trade, or rent your personal information to third parties.
4. Sharing of Information
We may share your data in limited cases:
- With payment processors (e.g., PayPal, Stripe) to complete your transactions
- With shipping carriers to deliver your order
- With legal authorities if required to comply with laws or protect our business
- With trusted third-party service providers (e.g., website hosting, email marketing), but only for necessary business functions
5. How Long We Retain Your Data
• We retain order-related information for legal and tax purposes.
• If you subscribe to our emails, your information will be stored until you unsubscribe.
• You can request data deletion at any time (see Section 7).
6. Cookies & Tracking Technologies
We use cookies to:
- Improve your browsing experience
- Remember your preferences
- Track analytics for website improvements
You can manage or disable cookies in your browser settings. However, disabling cookies may affect site functionality.
7. Your Rights & Choices
You have the right to:
- Access your personal data
- Request corrections or updates
- Request data deletion (where legally allowed)
- Opt-out of marketing emails at any time
To exercise these rights, contact us at [email protected].
8. Third-Party Links & Services
Our website may contain links to third-party sites (e.g., payment gateways, shipping carriers). We are not responsible for their privacy practices, so please review their policies.
9. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and the last updated date will be revised accordingly.
11. Contact Us
For privacy-related questions, contact us at:
📧 Email: [email protected]
